About us
Welcome to Ashford Shoes – a place where comfort meets quality, and timeless style goes hand in hand with everyday functionality. We specialize in premium footwear, with a particular focus on iconic UGG® boots and slippers.
We’re building the kind of store we’d want to shop at ourselves: clear, safe and stress-free – from choosing your size, all the way through delivery and potential returns.
Who are we?
Ashford Shoes is an online store run by a small team of people who genuinely care about good footwear. We focus on trusted brands, quality materials, and honest communication with our customers. We’re not a faceless marketplace – behind every order there is real customer support ready to help you at every step.
What do we offer?
In our store you’ll find mainly:
- original UGG® boots and slippers – classic icons and the latest collections,
- carefully selected premium footwear for colder days,
- care and accessories for footwear (e.g. UGG Care Kit).
All products come from trusted, official distributors. We make sure every pair is 100% authentic and brand new.
Why choose Ashford Shoes?
- Authentic products – we work only with genuine, verified brands and suppliers.
- Fast shipping – orders are shipped from our fulfillment centres using trusted carriers.
- Clear policies – transparent returns, exchanges and complaints process.
- Secure payments – safe online payments by credit card (Visa, Mastercard, American Express).
- Human support – you can always reach out and ask us anything about products or your order.
How does the ordering process work?
We do everything we can to make the whole process as simple as possible:
- You choose your model and size using the size guide and tips on the product page.
- You place your order and pay securely by credit card.
- Within 24 business hours, we process your order and hand it over for shipment.
- Your package usually arrives within a few business days (details are available in the “Shipping” section).
- If for any reason the shoes don’t meet your expectations, you can return or exchange them according to the rules described in the “Returns, Exchanges & Complaints” section.
Got questions?
If you’re unsure about sizing, product availability or the status of your order – we’re here for you.
E-mail: info@ashfordshoes.ca
We want shopping at Ashford Shoes to feel as comfortable as walking in your favorite, perfectly fitted pair of shoes.