Privacy Policy

This Privacy Policy applies to the services provided by the Ashford Shoes online store (ashfordshoes.ca). We care about the privacy of our Customers and ensure that all personal data provided to us when using our website is treated as confidential and processed in accordance with applicable data protection regulations, including the GDPR where applicable.

What data we collect

When you place an order, create an account, or use our website, we may collect the following data:

• first and last name,
• shipping address and billing address,
• email address,
• phone number,
• payment information (processed by payment service providers),
• IP address and device-related data,
• information about your activity on our website (e.g. order history, browsing behaviour).

Purposes of data processing

Personal data is used for the following purposes:

• processing and shipping orders,
• customer service and communication related to your order,
• sending necessary information and notifications (e.g. order status, payment information),
• handling registration and login to your customer account,
• improving our services and the functioning of the website,
• conducting analyses and statistics (e.g. sales and website traffic),
• carrying out marketing activities – with your separate consent (e.g. newsletter),
• fulfilling legal obligations (including tax and accounting requirements).

Sharing of personal data

Personal data may be shared with third parties only when necessary to provide our services, in particular:

• payment service providers (to process payments for orders),
• courier and logistics companies (to deliver your order),
• IT and hosting service providers (website hosting, store systems, email systems),
• marketing service providers – only within the scope of services commissioned by us,
• public authorities – if required by law.

Data is not shared with entities unrelated to the operation of the store.

Data retention period

We store personal data only for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by law (for example, tax and accounting regulations). After that period, data is deleted or anonymised.

Cookies

Our website uses cookies in order to:

• ensure correct functioning of website features (e.g. cart, login),
• analyse user traffic on the website,
• customise content and improve user experience,
• support marketing activities.

You can change your cookie settings in your web browser. Restricting the use of cookies may affect some website features.

Your rights

Depending on applicable law, you may have the following rights in relation to the processing of your personal data:

• the right to access your personal data,
• the right to rectify (correct) your data,
• the right to erase data (“right to be forgotten”),
• the right to restrict processing,
• the right to data portability,
• the right to object to processing – in particular for marketing purposes,
• the right to withdraw consent at any time (where processing is based on consent).

To exercise your rights, you can contact the data controller using the contact details provided below.

Data Controller

Company name: Ashford Shoes

Registered office address: [Company address, Canada]

Contact email: info@ashfordshoes.ca

The data controller is responsible for ensuring that personal data is processed lawfully and securely, in accordance with applicable regulations.