Terms & Conditions of the Ashford Shoes Online Store
Hello,
We are pleased that you are reviewing the legal documentation of our online store Ashford Shoes, operating at ashfordshoes.ca. It means that you value your consumer rights and make informed purchasing decisions.
At Ashford Shoes, we care not only about the quality of our products and customer service, but also about the safety of your transactions and the protection of your rights. These Terms & Conditions were prepared in accordance with applicable consumer-protection laws.
If you have any questions about store policies, returns, complaints, or any of our products, please contact us at: info@ashfordshoes.ca.
Seller Information:
[Full company name]
[Company address]
Business Number: [Enter number]
Registration Number: [Enter number]
Effective date: 31-01-2018
1. General Provisions
1.1. These Terms & Conditions define the rules for using the online store Ashford Shoes, including placing orders, entering into distance sales agreements, payment procedures, product delivery, the right of withdrawal, and complaint procedures.
1.2. The store operates at: https://ashfordshoes.ca.
1.3. You may contact the Seller via:
- Email: info@ashfordshoes.ca
- Mail: The address listed above
- The contact form available on the store website
1.4. Acceptance of these Terms & Conditions is voluntary but necessary to place an order or use store functions (e.g., create a customer account).
1.5. Definitions:
- Consumer – a customer as defined by Canadian consumer law;
- Customer – any individual who makes a purchase in the Store;
- Product – items offered in the Store, particularly footwear and accessories;
- Agreement – a distance sales agreement concluded via the Store;
- Customer Account – a personalized account created by the Customer;
- Cart – an electronic function allowing product selection and order placement.
2. Using the Online Store
2.1. To use the Store, you need internet access, a modern web browser, and an active email account.
2.2. Customers must provide accurate data and keep their login details secure.
2.3. The Seller may temporarily suspend Store operations for maintenance. This does not affect already-placed and paid orders.
3. Electronic Services
3.1. Customer Account
Creating an account is voluntary and free. It allows you to view order history, save shipping details, and check out faster.
3.2. Cart
The Cart stores selected Products. Adding an item to the Cart does not reserve it. The Agreement is concluded only after payment and confirmation from the Seller.
3.3. Newsletter
You may subscribe to the Newsletter to receive updates and promotions. You may unsubscribe anytime through the link in the email or by contacting us.
4. Placing Orders and Sales Agreement
4.1. Product information on the website constitutes an invitation to make an offer, not a binding offer.
4.2. To place an order, the Customer must:
- Add Products to the Cart
- Complete the checkout form
- Accept the Terms & Conditions and Privacy Policy
- Pay using the available payment method (credit card only)
4.3. After placing an order, the Customer receives an email confirmation. When the payment is successfully processed, the Agreement is considered concluded.
4.4. If the Seller cannot fulfill the order (e.g., out-of-stock item), the Customer will be notified and may:
- accept partial fulfillment,
- choose a replacement product, or
- cancel the order and receive a full refund.
5. Payment Methods
IMPORTANT: Ashford Shoes accepts ONLY the following payment method:
- Credit card payments (Visa, Mastercard, American Express)
No other payment methods are currently available. The Customer must complete payment at checkout for the order to be processed.
Non-payment may result in automatic cancellation of the order.
6. Delivery
6.1. Deliveries are carried out within Canada via trusted carriers such as UPS, Canada Post, FedEx, or others indicated during checkout.
6.2. Estimated delivery time is typically 3–7 business days after payment is confirmed.
6.3. Delivery costs are shown during checkout.
6.4. Free shipping applies to orders exceeding the threshold displayed on the Store website.
6.5. For security reasons, we do not ship directly to parcel lockers as the primary delivery address. If the courier cannot reach you, the shipment may be redirected to a pickup point.
6.6. Customers are encouraged to inspect packages upon arrival. If damage is detected, we recommend reporting it immediately to the courier and contacting us.
7. Returns (Withdrawal from Agreement)
Customers have 30 days to return Products without giving a reason.
To initiate a return, email info@ashfordshoes.ca.
Products must be returned within 14 days of notifying us, at the Customer’s own expense.
Refunds are issued within 14 days after receiving the withdrawal request, but may be delayed until the item is returned or proof of shipment is provided.
Customers are responsible for any decrease in value caused by improper or excessive use.
8. Exchanges
Exchanges are possible within 30 days. The procedure:
- Email info@ashfordshoes.ca
- Provide the order number and replacement size or model
- Return the original item (at your cost)
- We send the replacement pair free of charge
9. Product Complaints (Warranty)
If the Product is defective, customers may file a complaint by emailing: info@ashfordshoes.ca.
Include the order number, description of the defect, photos, and preferred resolution.
We will respond within 14 days.
10. Store Reviews
Reviews may be left by verified purchasers. Both positive and negative reviews may be published as long as they follow legal and ethical standards.
11. Intellectual Property
All Store content — photos, product descriptions, graphics — is owned by the Seller or used under license. Copying or distributing content without permission is prohibited.
12. Personal Data Protection
Personal data is processed in accordance with our Privacy Policy and Cookie Policy.
13. Business Customers
For business customers, the Seller's liability may be limited to the maximum extent permitted by law.
14. Final Provisions
Changes to the Terms & Conditions may occur due to legal updates or service changes. Customers may be notified by email.
Any matters not covered here are governed by applicable Canadian law.